Business Licensing Moving to the Cloud

In recent news, Boston announced that they are moving the licensing and permitting process to manage the 86,000 permits they receive annually to an online cloud platform. Could this be the future? It should certainly make it easier for Boston to manage the many licenses and permits it issues annually, but will it be better for the people who need to apply? We debated this very point in a 2014 webinar on emerging trends in business license compliance. The answer is like it is in many situations -- it depends.